Our partners at Playvox equip modern businesses and BPOs with the most comprehensive, inclusive, and insightful agent optimization suite of quality assurance, Performance Management, Coaching, and Learning. Through the years, their automated and centralized solutions have provided a steady line of trustworthy integration services for some of the biggest names in the industry.
Visit Playvox's Website

When they came to us, it began a longstanding mutual work relationship that caused growth for both parties. Our work for Playvox had a progressive impact on the efficiency of Playvox’s quality engineering, at the same it gained invaluable experience for SnatchDigital.

Playvox’s operation was smartly designed. Still underlying issues with testing coverage and quality remained. Right away, we began a comprehensive effort to diagnose and eliminate the issues at hand.

After a diligent investigation complemented by sharp-witted briefing by Playvox’s staff, the issue was determined to be caused by a clunky string of coding that caused compatibility and testing coverage issues.

From that moment, our staff was divided in two parts, working around the clock to tackle and fix the issue to meet our new partner’s deadlines.This tight schedule, coupled by other underlying issues required extra-mile delivery, a hallmark of SnatchDigital’s work ethic.

Several times, the dynamic nature of the project and new updates in requirements resulted in major setbacks that needed starting over. However, SnatchDigital was aware of the challenges and obstacles of partnering with a company of Playvox’s stature.

We managed to utilize our scalable team to overcome the obstacles using agile methodology. Often this proves difficult for large companies, however scalability has always been a natural trait of SnatchDigital and its teams.

The final product had 70% of its bugs reduced and became an overhauled and well-oiled machine. This had a butterfly effect through cutting release times by 50%, and manifested itself in the form of a noticeable spike in growth velocity. This change meant the amount of man-days each release needed went from 100 to 15. All costs related to quality engineering of high risk functions were cut by 90%.

We ensured to maintain quality in the face of the demanding timeframe. Our team ran each test up to 20 times to ensure its compatibility. All tests were fully documented and were given to our partners in the form of standard reports along with additional customized demos and tailored reports.

At the same time, we designed and developed a new personalized plugin for their Cypress platform. To achieve these feats, our flexible team employed different software development methodologies, including XP, Scrum, etc.

In the end, this hyperintense partnership resulted in SnatchDigital maintaining its relationship with Playvox in a consultancy capacity, even in fields outside of project scope. Playvox’s due diligence in realizing the need for a tech overhaul and their actions toward this goal, has ensured their place among the top 10 of their industry for the foreseeable future.